There are some reasons this can happen. Please email us the form(s) you received, we will fix the problem for you.
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If your transaction is interrupted before you complete the order on the FastSpring check out page, your transaction will be considered as an uncomplete process.

 
At this time, please go back to Fastrack website and click on the CART icon on the top right corner of homepage, you will see the form(s) you purchased still there. Please then proceed with your order by clicking on Check Out and fill in the order details to complete the order.


If your transaction is interrupted after you complete the order on the FastSpring check out page and you do not have enough time to download the form(s) on the check out page, then please log in your email address that you previously entered on the FastSpring check out page and check your Inbox, SPAM filters/folders or JUNK folder. We are sure your form(s) will be there.

 
Your problem is our problem. We are always around if you need us. Email us at forms@fas-track.com if you need any support. We will always do our utmost to ensure your experience with us is convenient and comfortable.
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We are sure you received the download link. Please check your SPAM filters/folders and JUNK folder. If you still see no emails in SPAM filters/folders or JUNK folder, it is possible that you entered the wrong email address in Order details form.
 
Please do not worry! Let us know by emailing to forms@fas-track.com and we will send you the form you purchased right away.
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Only 5 seconds after clicking on the “Complete Order” button on FastSpring check out page, you will see the download link(s) at the bottom of the page. At the same time, the download link(s) will be sent to your email and your purchase will be available for 7 days (up to 4 attempts); after which the download link(s) will expire.

There are 2 ways to download the link(s), in case you have to leave our store in the middle of the purchase, you can also download the form(s) within 7 days by checking your email and click on the URL in there.
 
We try our best to make your experience comfortable and convenient when shopping at Fastrack.
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There is no requirement to set up an account to place an order with us. We recognise that your business needs are immediate and you want the information you purchased, straight away. We will not waste your time seeking unnecessary information from you.

Fastspring will share your name and address and email address with the maker of the product you are purchasing, this is to assist with customer service and follow up if required.
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Your credit card information is processed by FastSpring. FastSpring is regularly audited to ensure PCI Compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. This means there is no risk of your personal data or credit card information being stolen.  Using your credit card through a FastSpring page is 100% safe.  We do not store credit card numbers, so there is no chance of unauthorized access or the numbers being stolen after a purchase is completed.
 
For all purchases, FastSpring employs VeriSign SSL Certificates that meet the highest standard in the Internet security industry for secure transactions. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. In addition, SSL Certificates allow Web browsers to clearly display a Web site's organizational identity.
 
For more information about Fast Spring sytem, please visit: www.fastspring.com

Please let us know if you have any problem, we will support you as fast as possible.
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Yes, our forms are both in Word and Excel format.

Microsoft Office 2007 is a major update to the office suite. Word and other programs in the suite will use new document formats.

So, if you upgrade to Word 2007, you should consider changing the save settings. You can save the *.doc form in a format that is compatible with earlier versions of Word but you need to save the *.xls form in Excel 2007 format . That way, you won’t have any problems losing features.

Forms in *.DOC format
 

Your forms will be saved in the .doc format, which is compatible with earlier versions of Word.


Forms in *.XLS format

• Click the Office button

• Open the Save As option

• Beside Save As Type , select Excel Workbook ( *.xlsx)

• Click OK

If you try to save this document in *.xls format, the document's features will be lost or degraded.

If you have any problem with saving documents, please do not forget we are always around to support you.
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Please go to Packages, click on the Package you require, you will see how many forms and subfolders are in each package.
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